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박서희
박서희
New Member
July 15, 2026
Solved

구독 결제 환불 요청 드립니다.

  • July 15, 2026
  • 1 reply
  • 95 views

한 달만 사용할 계획으로 Figma 월간 구독을 신청했습니다. 하지만 갱신일에 맞춰 해지하기전에 오늘 제 카드에서 구독 요금이 결제된 것을 확인했습니다.

구독을 계속 이용할 의사가 없었기 때문에, 이번에 결제된 금액을 환불해 주시고 구독도 함께 취소해 주시면 정말 감사하겠습니다.

This topic has been closed for replies.
Best answer by Celine_

Hi there! Celine from the Community Support team at Figma here. Thank you for reaching out. I also wanted to mention that I don't speak Korean, so I hope it’s fine I continue in English here.

I can see in the backend that you have already reached out to the Figma Support, thanks for doing that! I've gone ahead and added a follow-up note to your case so our support team can review your requests. For reference, your case number is 2016909. (For security and privacy reasons, we're not able to review billing or account-specific details here on the Forum. Please keep an eye on your inbox, as someone from our Support team will be reaching out to you shortly.)

In the meantime, just to share a bit of general context: after cancelling a paid plan, access usually continues until the end of the current billing period. In some cases, charges can also appear if there were prorated adjustments or seat changes before the cancellation fully took effect. For more information, you may find this Help Center articles helpful: There are additional charges in my Figma bill

Please note that refund requests are reviewed individually and in line with Figma's Terms of Service. Our support team will review your specific account, explain exactly what happened, and let you know what options may be available. Thanks for your patience!

Update: The support agent has replied to you with the next steps, please check your inbox when you can. I’ll go ahead and close the topic here, thank you!

1 reply

Celine_
Figmate
Celine_Answer
Community Support
July 15, 2026

Hi there! Celine from the Community Support team at Figma here. Thank you for reaching out. I also wanted to mention that I don't speak Korean, so I hope it’s fine I continue in English here.

I can see in the backend that you have already reached out to the Figma Support, thanks for doing that! I've gone ahead and added a follow-up note to your case so our support team can review your requests. For reference, your case number is 2016909. (For security and privacy reasons, we're not able to review billing or account-specific details here on the Forum. Please keep an eye on your inbox, as someone from our Support team will be reaching out to you shortly.)

In the meantime, just to share a bit of general context: after cancelling a paid plan, access usually continues until the end of the current billing period. In some cases, charges can also appear if there were prorated adjustments or seat changes before the cancellation fully took effect. For more information, you may find this Help Center articles helpful: There are additional charges in my Figma bill

Please note that refund requests are reviewed individually and in line with Figma's Terms of Service. Our support team will review your specific account, explain exactly what happened, and let you know what options may be available. Thanks for your patience!

Update: The support agent has replied to you with the next steps, please check your inbox when you can. I’ll go ahead and close the topic here, thank you!

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