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dongri
New Member
October 5, 2026
Solved

갑자기 학생 인증이 풀였어요.

학생 인증으로 잘쓰고 있다가 오늘 들어가보니 갑자기 다 락(잠김)되고 요금제를 업그레이드 하라합니다.

재학중이고 서류로 인증도 가능합니다.

 

왜 차단시키는지 모르겠네요.

문제 해결 방법 안내 부탁드립니다.

Celine_
Celine_Solution
Community Support
October 5, 2026

Hey there! Celine from the Community Support team at Figma here. I don’t speak Korean, hope it’s ok I continue in English here!

From what I understand, since you’re still currently enrolled, the first thing to check is whether your Education status needs to be reverified.

Education status is valid for a set period (one year), and students may need to reverify once that period ends. If the status expires, an Education team can be downgraded to the Starter plan and, depending on the number of files, may appear locked as you encounter here.

I’d recommend to verify once again your Education status. If you are a higher student, please apply directly at figma.com/education/apply with your school-issued email address, select Higher ed for institution type and complete the SheerID verification process. 

You can also find more information in our Help Center article: Figma for Education.

Please also note, if you’re a higher-education student and run into an issue during the SheerID verification process (or you’ve already been verified but your Education status still isn’t reflected in Figma), please contact Figma’s dedicated SheerID support team at figmasupport@sheerid.com. When reaching out, please include your school email and any screenshot of the issue you’re seeing. Thank you!

1 reply

Celine_
Figmate
Celine_Solution
Community Support
October 5, 2026

Hey there! Celine from the Community Support team at Figma here. I don’t speak Korean, hope it’s ok I continue in English here!

From what I understand, since you’re still currently enrolled, the first thing to check is whether your Education status needs to be reverified.

Education status is valid for a set period (one year), and students may need to reverify once that period ends. If the status expires, an Education team can be downgraded to the Starter plan and, depending on the number of files, may appear locked as you encounter here.

I’d recommend to verify once again your Education status. If you are a higher student, please apply directly at figma.com/education/apply with your school-issued email address, select Higher ed for institution type and complete the SheerID verification process. 

You can also find more information in our Help Center article: Figma for Education.

Please also note, if you’re a higher-education student and run into an issue during the SheerID verification process (or you’ve already been verified but your Education status still isn’t reflected in Figma), please contact Figma’s dedicated SheerID support team at figmasupport@sheerid.com. When reaching out, please include your school email and any screenshot of the issue you’re seeing. Thank you!