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naoi
naoi
New Member
June 5, 2026
Question

請求に関する質問

  • June 5, 2026
  • 1 reply
  • 39 views

figmaの管理画面で請求書がないのに、5/22、不明な14,952円の引き落ちがありました。

クレジットカードの形式はFIGMAとなっています。

サポートのメールにも返信していますが、いつ返信をいただけますか？

    1 reply

    Celyn_L
    Figmate
    Celyn_L
    Figmate
    June 5, 2026

    Hi ​@naoi, Celyn from Figma Community Support here.

    Thanks for reaching out, I hope it’s alright for me to reply in English.

    I understand that you received an unexpected charge of ¥14,952 on May 22 and were unable to find a corresponding invoice in your Figma billing settings.

    While we’re unable to handle billing issues directly in the forum, I was able to locate your support ticket (#1940824) and have escalated it with the team for visibility.

    I’m sorry for the delay here. Someone from the team will follow up with you directly via the email address associated with your Figma account, so please keep an eye on your inbox.

    Thank you for your patience in the meantime 🙏

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