旧邮箱没了，打不开

Hi ​@zhanglei, thanks for reaching out! 

I do not speak Chinese, so I hope it is ok that I am replying in English. My team here on the forum isn’t able to assist with Account management requests, so I’ve created ticket #1654539 on your behalf to connect you with our support team. 

Our team can review your account to try and verify your identity and update the email associated with your account. If you have any further questions or concerns, please reply directly to support via email. 

Okay, thanks!"

请问何如解决的，我也遇到这个问题

Hey ​@Nataliii3, I hope it's okay that I'm replying in English, as I'm not able to support Chinese. 

I can see you're in the same situation as the original poster. Your Figma account is tied to a former company email that's no longer active, so you can't receive the verification code to log in. 

Here's what to check first:

1. Do you have email forwarding set up? If your old company email is still forwarding messages to a personal address, you can reset your password to bypass the login flow and then update your email address yourself under account settings.
2. No forwarding? No problem, our support team can manually update the email on your account after verifying your ownership. This is the path most people in this situation end up taking, and it does get resolved.

Could you let me know which situation you're in? If you need me to raise a support ticket on your behalf, I'm happy to do that and get you connected with them.

In the meantime, you can find more detail on account access and email changes in our Manage your Figma account help articles.

Thank you, 

Gayani