Skip to main content
shiying w
shiying w
New Member
March 2, 2026
Question

我是用谷歌账号登陆的figma,但是我之前谷歌账号为：[redacted],后面我更新了谷歌账号为：[redacted]，我之前的账号就成为了我的辅助邮箱，我现在用谷歌登录之前的文件全部没有了，可以帮我恢复之前的文件吗？我可以提供一切证明

  • March 2, 2026
  • 1 reply
  • 42 views

I logged into Figma with my Google account, which was initially [redacted by moderator to remove personal information]. Later, I updated my Google account to [redacted by moderator to remove personal information]​​​​​​​. My previous account became my secondary email address and cannot be changed. Now, all my previous files are gone when I log in with Google. Can you help me recover my old files? I can provide all necessary proof.

[redacted by moderator to remove personal information]​​​​​​​

    This topic has been closed for replies.

    1 reply

    Celyn_L
    Figmate
    Celyn_L
    Figmate
    March 3, 2026

    Hi ​@shiying w — Celyn from Figma Community Support here. 

    Thanks for reaching out. I understand you’re having trouble accessing your previous files after updating the email address on your Google account — happy to help.

    To help protect your privacy, I’ve removed some personal details from your post. Just a quick reminder that we’re not able to share account-specific information in this public space.

    If you haven’t already, please try logging out of Figma completely and then signing back in using your original email address by manually entering it in the email field instead of clicking “Continue with Google.”

     

     

     

     

     

    As we’re not able to assist with account management issues directly here on the forum, if you’re still unable to access your files, please reach out to our Support team through the Support Hub by clicking “Start a chat” and include:

    • A brief explanation of the Google email change

    • Both email addresses (your original and updated one)

    Our team can securely review the account details and help guide you through the next steps.

    Hope this helps point you in the right direction — and we’ll do our best to get you back to your files.

    Terms & ConditionsAccessibility statement