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水野 純徳
水野 純徳
New Member
September 24, 2026
Solved

プランダウングレードのサポート連絡がない

  • September 24, 2026
  • 1 reply
  • 19 views

プランダウングレードにおいてサポートに問合せをする必要があり、手順に沿って問い合わせをしているのにも関わらず三週間、連絡がない。

    This topic has been closed for replies.
    Best answer by Celine_

    Hey ​@水野 純徳 , Celine from Figma Community Support here, thanks for reaching out to the Figma Forum. I cannot speak Japanese, hope it’s ok I continue in English here!

    I'm sorry for the long wait, we've been experiencing a higher volume of tickets than usual. I was able to locate your ticket and have added a follow-up note and escalated it internally to make sure it gets picked up as soon as possible. The team will be in touch with you directly via your ticket. For reference, your case number is #2150415. Thanks for your patience! 🙏

    Update: The support agent has replied to you with the next steps, please check your inbox when you can and continue the conversation directly via your support case. I’ll go ahead and close the thread here, thank you!

    1 reply

    Celine_
    Figmate
    Celine_Answer
    Community Support
    September 24, 2026

    Hey ​@水野 純徳 , Celine from Figma Community Support here, thanks for reaching out to the Figma Forum. I cannot speak Japanese, hope it’s ok I continue in English here!

    I'm sorry for the long wait, we've been experiencing a higher volume of tickets than usual. I was able to locate your ticket and have added a follow-up note and escalated it internally to make sure it gets picked up as soon as possible. The team will be in touch with you directly via your ticket. For reference, your case number is #2150415. Thanks for your patience! 🙏

    Update: The support agent has replied to you with the next steps, please check your inbox when you can and continue the conversation directly via your support case. I’ll go ahead and close the thread here, thank you!

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