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Question

Urgent Billing Issue — Accidental Upgrade to Wrong Team, No Ticket Confirmation Received

  • May 21, 2026
  • 1 reply
  • 27 views
Heeeeellll

Hi Figma Support,

I accidentally upgraded the wrong team to the Professional plan today and submitted a support request for a refund.

This was a mistaken upgrade, and I do not intend to use the Professional plan under this team. I have already taken action to prevent future charges and I plan to subscribe again under the correct team once this issue is resolved.

However, I have not received a confirmation email or ticket number, so I’m worried that my support request may not have been received successfully.

Could someone from Figma Support please help check whether my request was received, or help escalate this billing issue?

This is urgent because it involves an accidental paid subscription and I would like to resolve it as soon as possible before subscribing under the correct team.

Thank you.

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • May 21, 2026

Hi ​@Heeeeellll, Celyn from Figma Community Support here.

Thanks for reaching out and for explaining the situation. I understand that you accidentally upgraded the wrong team to the Professional plan and are hoping to get this resolved before subscribing under the correct team.

I was able to locate both of your support requests (#1914630 and #1914623), so no worries - they did come through successfully on our end.

While we’re unable to handle billing changes directly here in the forum, I’ve gone ahead and added an internal note to help increase visibility with the Billing team.

Please keep an eye on your inbox for updates from the team soon.

Thanks again for your patience in the meantime 🙏

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