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Ekaterina Tretyakova
Ekaterina Tretyakova
New Member
Oct 23, 2026 9:38 AM UTC
Solved

Request for corrected invoices — 10 invoices

Dear Billing team,
The services on the invoices listed below were purchased and paid by our company, SIA "Nozomi Health", a VAT-registered business in Latvia. The invoices are issued to "NOZOMI" at a Belarusian address (village Borovaya, 1, main building, 223053 Minsk, Belarus), which is not our company, and do not show our registration and VAT numbers.
Please re-issue these invoices (with credit notes for the originals, where your system requires them) with the following customer details:


[invoice redacted by forum moderator to remove PII]

    Gayani_S
    Gayani_SSolution
    Community Support
    Oct 23, 2026 1:53 PM UTC

    Hey ​@Ekaterina Tretyakova, thanks for reaching out!

    I can see you’ve already got a request in with our customer support team (Ticket #2217894). For privacy and security reasons, we can’t review or make changes to specific invoices on the public forum, so someone from the team will follow up with you directly on that ticket.

    In the meantime, our Manage payment and invoice details article covers how invoice details work. A team admin can use it to check that your company name, address and VAT ID are set up the way you want for future invoices.

    Thank you for your patience while the team looks into this!

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    1 reply

    Gayani_S
    Figmate
    Gayani_SSolution
    Community Support
    Oct 23, 2026 1:53 PM UTC

    Hey ​@Ekaterina Tretyakova, thanks for reaching out!

    I can see you’ve already got a request in with our customer support team (Ticket #2217894). For privacy and security reasons, we can’t review or make changes to specific invoices on the public forum, so someone from the team will follow up with you directly on that ticket.

    In the meantime, our Manage payment and invoice details article covers how invoice details work. A team admin can use it to check that your company name, address and VAT ID are set up the way you want for future invoices.

    Thank you for your patience while the team looks into this!

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