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Regarding overdue

  • December 24, 2025
  • 1 reply
  • 36 views
CredRight

Hi Team,

 

We are purchased figma for one year plan, but this month it is showing overdue , we dont know why it is showing, may i know the reason.

Best answer by Celine_

Hey ​@CredRight , Celine from Figma here! Thanks for reaching out in the Figma Forum. I can see that our support team has already followed up on your ticket with more details (for reference, your case number is #1654718(. When you have a moment, please check your inbox and continue the conversation there, as billing and account questions need to be handled securely.

As a bit of context, it appears that an additional Full seat was added on November 19, which is likely why you’re seeing this invoice. The support team can explain the charge in more detail and help with any next steps. For privacy and security reasons, we’re not able to review billing details directly in the Forum, so please continue the discussion via your existing support ticket. I’ve gone ahead and closed the topic here, thank you!

    This topic has been closed for replies.

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • Answer
    • December 24, 2025

    Hey ​@CredRight , Celine from Figma here! Thanks for reaching out in the Figma Forum. I can see that our support team has already followed up on your ticket with more details (for reference, your case number is #1654718(. When you have a moment, please check your inbox and continue the conversation there, as billing and account questions need to be handled securely.

    As a bit of context, it appears that an additional Full seat was added on November 19, which is likely why you’re seeing this invoice. The support team can explain the charge in more detail and help with any next steps. For privacy and security reasons, we’re not able to review billing details directly in the Forum, so please continue the discussion via your existing support ticket. I’ve gone ahead and closed the topic here, thank you!

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