refund

Hi ​@邸建东, 

I understand that you’re requesting a refund.

After checking on our end, it looks like you canceled your monthly subscription during your billing term.
Just so you know, Figma does not offer prorated refunds when canceling a plan. If you’re on a monthly subscription, your seat will remain active until the end of the billing period you’ve already paid for. After that, your team will automatically downgrade to the free Starter plan.

You can find more details here: Downgrade or cancel your plan and Refund policy

Since we’re not able to handle billing-related issues here in the Forum for privacy and security reasons, I’ll go ahead and create a support ticket(#1641598) on your behalf using the details you provided.

You’ll be able to continue the conversation directly with our Support team through that ticket email.

For other community members who may need to contact Support for billing issues like this, you can reach us by selecting “Contact support” via the (?) icon in the app → type your question → Start Chat.
The chatbot will guide you through opening an email case with our Support team.

Thanks,