my annual plan locked

There seems to be a billing error on our account. We had purchased an Annual subscription, but the recent invoice we received (Invoice #1CDUZPAB-0003) is charging us for a "Monthly" plan and prorated seats.

Could you please investigate why our billing cycle is showing as monthly instead of annual? We would appreciate your help in resolving this discrepancy so we can unlock our account and regain access to our workspace as soon as possible.