I recently got my figma to upgrade to educational plan, but still it shows 0 AI credits , as it's emergency as i wanted to submit my project to night, i want AI credit immedietly.

Hi ​@Jayashree, welcome to Figma Forum!

I checked in on this, and our Product Support team was able to respond to your case before I got to your post. Please check your inbox for their reply on ticket: 1960665 — they'll have the specifics and next steps on what's happening with your credit balance.

The Education plan includes 3,000 AI credits per month, which reset monthly and are assigned per person. This resource covers how it all works, including your options if you ever hit your limit: AI credits on the Education plan → How to get more AI credits.

Hope you were able to get your project where it needed to be — let me know if any questions remain.

Hey ​@Jayashree , Celine from Figma here, I am working closely with Tom, happy to help!

I took a look at your support ticket, and our support team has confirmed that the 3,000 AI credits included with your Education Plan have actually been fully used up (which is why your balance is showing 0). To continue using AI features beyond that, you'd need to upgrade to a Professional plan with a Full seat.

I know you're up against a tight deadline, so I'd encourage you to keep the conversation going directly through your support case. The team there has full visibility into your account details and can walk you through your options as quickly as possible. Good luck with your project! 

Hi ​@Celine_  and ​@Tom Reem,

Thank you for your response. I understand that my previous 3,000 AI credits have been fully used.

However, my institute renewed my Figma Education Plan again last Friday, and my account access has been restored. The issue is that my AI balance still shows 0 credits despite the recent renewal, which is the main concern.

This is quite urgent, as I have already requested a two-day extension for my project submission and need to complete it by tomorrow. Could you please check whether the renewal should have refreshed my AI credits or if there is any way to restore them at the earliest?

I would greatly appreciate your help. Thank you.

Thanks for following up, and I understand the urgency given your project deadline. I can see that you've already contacted our Support team regarding this. I've gone ahead and added a follow-up note to your existing case for visibility.

Since this involves account-specific Education plan and AI credit information, our Support team will be best equipped to review your account and confirm whether the recent renewal should have affected your AI credit balance. Please keep an eye on your inbox for their response. Thanks for your patience!

Hi ​@Celine_ 

Thank you for the update and for looking into this issue.

I wanted to kindly follow up as this has become quite urgent. My Education plan was renewed last Friday, and my AI credit balance is still showing as 0 credits, which appears to be an issue with my account.

I have an important project submission deadline and was granted only a short extension to complete it. At the moment, I’m unable to proceed with my work because I don't have access to the AI credits that are included with my Education plan.

I would sincerely appreciate it if the team could prioritize my case and restore my AI credits as soon as possible, considering the deadline emergency. Your prompt assistance would make a significant difference and help me complete my project on time.

Thank you again for your time and support. I look forward to your update.

Thanks for the follow-up and for sharing the context around your deadline. I completely understand the urgency! I've added a note to your case to flag the time-sensitive situation. I can also see on our end that the support team is currently investigating your account, so you're in good hands. Please hang tight and keep an eye on your inbox for their update. 🙏