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Newforce Global Services
Newforce Global Services
New Member
March 4, 2026
Question

Extra charges added

  • March 4, 2026
  • 1 reply
  • 40 views

[redacted by forum admin/moderator to remove PII]
We provided the view access of new user but its debited $40

    1 reply

    Figmate
    Junko3
    Figmate
    March 5, 2026

    Hi ​@Newforce Global Services,

     

    I understand you gave a user a View seat but were charged $40 as if a paid seat was assigned.

     

    For privacy and security reasons we can’t handle individual billing issues in the public forum. I’ll open a support ticket(#1778667) on your behalf so the billing team can investigate this further, someone will contact you via the ticket email. Please continue the conversation there.

    In the meantime, the team admin can confirm the user’s current seat from Admin → People  in the file browser: Manage seats in Figma

     

    Thanks,

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