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Marco Gaspar
New Member
September 23, 2026
Solved

Billing Issue: Monthly AI Credits Plan Activated Instead of One-Time Credit Top-Up

  • September 23, 2026
  • 1 reply
  • 13 views

Hello,

I have an annual Professional subscription and only intended to purchase a one-time top-up of 10,000 AI credits.

 

However, a recurring AI Credits subscription appears to have been added instead:

 

- Monthly credits: 10,000 credits/mo ($120.00/mo)

- Invoice: E6FC2082-0102

- Total invoice amount: $189.68

 

I did not intend to subscribe to a monthly AI credits plan. I only wanted a one-time credit purchase.

 

Is it possible to:

1. Review the invoice.

2. Cancel the recurring 10,000 credits/month subscription.

3. Confirm whether a one-time AI credit purchase is available.

4. Adjust or void the invoice if appropriate.

 

Thank you.

Best answer by ksn

Hey Marco - thank you for checking in! I’m not able to review or make adjustments to any payments, but Iwas able to find a support ticket you filed (#2143788).

I have raised this with our support team to review as soon as they are able. Thank you for your patience!

1 reply

ksn
Figmate
ksnAnswer
Community Support
September 23, 2026

Hey Marco - thank you for checking in! I’m not able to review or make adjustments to any payments, but Iwas able to find a support ticket you filed (#2143788).

I have raised this with our support team to review as soon as they are able. Thank you for your patience!