Billing Issue: Monthly AI Credits Plan Activated Instead of One-Time Credit Top-Up
Hello,
I have an annual Professional subscription and only intended to purchase a one-time top-up of 10,000 AI credits.
However, a recurring AI Credits subscription appears to have been added instead:
- Monthly credits: 10,000 credits/mo ($120.00/mo)
- Invoice: E6FC2082-0102
- Total invoice amount: $189.68
I did not intend to subscribe to a monthly AI credits plan. I only wanted a one-time credit purchase.
Is it possible to:
1. Review the invoice.
2. Cancel the recurring 10,000 credits/month subscription.
3. Confirm whether a one-time AI credit purchase is available.
4. Adjust or void the invoice if appropriate.
Thank you.
