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account suspended

  • November 9, 2025
  • 7 replies
  • 87 views
DEVA PRADEEP REDDY CHIDIPUDI

Hi September month I have started premium and I have selected auto-pay from card after month account got suspended because of payment issues, after suspended I have seen old mails auto pay was not detected 

Could you help me to reactivate my account 

Best answer by Tom Reem

Hey ​@DEVA PRADEEP REDDY CHIDIPUDI — thanks for reaching out, and I’m sorry to hear about the trouble with your account.

I’m not able to access account-specific information or take action from Figma Forum, but I’ve opened a ticket with our Product Support team so they can take a closer look. Your case number is: 1590004 — please check the inbox tied to your Figma Forum account for next steps.

Thanks for your patience while we work to get this resolved.

This topic has been closed for replies.

7 replies

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • Answer
  • November 9, 2025

Hey ​@DEVA PRADEEP REDDY CHIDIPUDI — thanks for reaching out, and I’m sorry to hear about the trouble with your account.

I’m not able to access account-specific information or take action from Figma Forum, but I’ve opened a ticket with our Product Support team so they can take a closer look. Your case number is: 1590004 — please check the inbox tied to your Figma Forum account for next steps.

Thanks for your patience while we work to get this resolved.

Binti Ulfa
  • Binti Ulfa
  • New Member
  • November 14, 2025

hai ​@Tom Reem, i have same problem, my account was suspended, i was create request support with the id 1597038. can you help me how long does the process take? thanks

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • November 24, 2025

Hi ​@Binti Ulfa — thanks for letting us know what’s going on and for sharing your case number. Sorry to hear you encountered this issue as well.

I can’t access or share account-specific details here, but I did check in with our Product Support team. By the time I reached your post, they had already replied to the email address you contacted them from. If you haven’t seen it yet, please take a look and follow up with them directly if any questions remain.

Glad we connected, and feel free to reach out here if anything else comes up.

Anastasi11retvv

​@Tom Reem hi! I'm having the same problem. My payment didn’t go through. I need to change my bank details, but I can’t access my main account because it’s suspended. My ticket number is 1618670. What should I do in this situation?

Celine_
Figmate
  • Celine_
  • Community Support
  • November 28, 2025

Hey ​@Anastasi11retvv , Celine from Figma here! I work closely with Tom and I’m happy to help.

I was able to locate your support ticket and have escalated it internally to the right team for review. Please note that we’re currently experiencing a higher volume of cases than usual, especially with the holidays this week, so responses may take a little longer than normal.

Thank you for your patience and understanding!

Anastasi11retvv

Hey ​@Anastasi11retvv , Celine from Figma here! I work closely with Tom and I’m happy to help.

I was able to locate your support ticket and have escalated it internally to the right team for review. Please note that we’re currently experiencing a higher volume of cases than usual, especially with the holidays this week, so responses may take a little longer than normal.

Thank you for your patience and understanding!

Thank you! How long Will it take to resolve the issue?

Celine_
Figmate
  • Celine_
  • Community Support
  • December 1, 2025

Hey ​@Anastasi11retvv , I’ve just checked with the team and they have replied to you. Please check your inbox when you have a moment. Fur further assistance, please continue your conversation via your case, they are best equipped to help you.

As the cases have been handled here in the Forum, I’ve also gone ahead and closed the topic here, thank you!

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