구독취소 결제 취소

안녕하세요, 결제날 이후로 카드결제가 계속 되는데, 금액상 결제가 안되고 있는 상태이구요, 저는 구매 취소를 원합니다. 아예 안썼어요. 구독 취소 저번에 찾다가 못찾고 방치되었었어요. 결제 안되게 해주세요. 더이상 구독 원하지 않고, 유료버전은 사용도 안하였습니다. 계정도 삭제하고 싶습니다 글을 잘못 올려서 여기에 올립니다

Hey ​@최강희, I'll be replying in English but please let me know if something is unclear, happy to clarify. I've also merged your two posts together so everything's in one place.

I can't look into account or payment specifics here on the forum for security reasons, so the best next step is to reach out to our customer support team directly through the Support Hub. From there, someone can check your account's payment status directly and help out. 

A couple of things that might help in the meantime:

1. Finding the cancel option: on the Professional plan, this lives under Admin > Settings tab, in the Plan section. Only the team owner or an admin can see and use it, so that may be why it didn't turn up before. Our Upgrade or downgrade your plan article walks through the steps.
2. Deleting your account: subscriptions aren't automatically canceled when you delete your account, so the subscription needs to be canceled first, then you're free to delete. Our Delete your Figma account article covers the full process.

Hope this helps, let me know if anything above doesn't make sense!

Request to cancel subscription and refund — account already deleted

Hello Figma Support,

I recently signed up for a paid Professional plan by mistake and never used it. I have since deleted my account, so I can no longer log in to cancel the subscription myself.

Because my account is deleted, the subscription appears to still be active and payment attempts are still being made. I would like to request the following:

1. Cancel the paid subscription associated with my account so no further charges are attempted.
2. If any payment was successfully charged, please issue a refund, as I never used the paid features.

Account email: (redacted by the moderator due to PII)

I would really appreciate your help resolving this. Please let me know if you need any additional information to verify my account.

Thank you.

Hey ​@최강희, thanks for adding those details!

I'm not able to help with cancellations, refunds, or checking your account's status here on the forum. This needs someone to securely verify your account and payment history directly, which isn't something we can do in a public thread.

Since your account has already been deleted, you won't be able to log in to submit a request the usual way. You can still reach our team as a guest through the Support hub, please make sure to use the same email that was on your account, since guest submissions need email verification before our team can confirm it's you.

Once that request comes through, someone from our support team will be able to look into the subscription and payment status directly and help you sort out next steps.

Thank you, 

Gayani