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Question

삭제된 파일 복구

  • September 2, 2026
  • 1 reply
  • 4 views

이승은

안녕하세요 제가 작업 중인 디자인 파일이 휴지통으로 이동되었는데 휴지통에 보이질 않습니다..

작업을 거의 다 해둬서 업로드만 하면 됐었던 거라 너무 절실합니다………

파일url은 가지고 있습니다 제발제발 복구해주세요 제발 부탁드립니다

아래 링크 첨부합니다.

[ file redacted by forum moderator to remove PII]

1 reply

Gayani_S
Figmate
  • Community Support
  • September 2, 2026

Hey ​@이승은, thanks for reaching out!

I'll continue in English since that's the language I can best support you in here. Please let me know if anything's unclear.

Thanks for sharing the file link. I checked on our end and can confirm the file was moved to Trash on August 12, 2026, rather than permanently deleted. It means the file should still be sitting in Trash and recoverable, it's just not showing up where you're currently looking.

Here's what I'd check:

1. Make sure you're looking at the Trash for the correct team. If you're part of more than one team, each has its own separate Trash, and the file will only appear under the team it originally belonged to.
2. Check both the Files and Folders tabs in Trash. If the file's parent folder was also moved to trash (not just the file itself), you'll need to look under the Folders tab, then restore the folder or duplicate the file to your drafts from there.
3. Check the "created by" filter in Trash. If it's currently limited to files created by you, switch it to show files created by anyone with access. 
4. If the entire team was deleted (not just the file), it won't show up in Trash at all. If that happened within the last 28 days, restoring the team itself will bring the file back with it.

Here's our full guide, which also covers what to do if the restore option doesn't appear for you: Delete and restore files

 

Hope this helps!