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Question

文件因未同步更改电脑就关机而再也无法打开

  • June 23, 2026
  • 1 reply
  • 17 views

bbq

做完图后还没来得及保存电脑就关机了,直到我充上电开机之后,我才发现文件已经无法打开了。一直在加载页面,加载到最后一点就停住不动,该怎么办?

1 reply

Celine_
Figmate
  • Community Support
  • June 23, 2026

Hey, Celine from the Figma Community Support team here, I hope it's okay that I'm replying in English as I don't speak Chinese! 🙂

Sorry to hear about this, I can imagine how concerning it must be to lose access to your file unexpectedly. I checked internally and can see that a Technical Quality specialist has already reached out to you and is waiting for your response to continue the investigation. Could you please check your inbox as soon as possible and reply directly to your ticket? The sooner they hear back from you, the faster they can help get this resolved. 🙏