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Question

Wrongly Charged $40.16 Without My Consent – No Payment Confirmation Screen / Forced Upgrades

  • June 4, 2026
  • 3 replies
  • 29 views
Ajay Kudva

Hi everyone,

I am posting this here because Figma's automated billing system has wrongly charged me, and I need a cancellation and a full refund processed before these funds completely leave my bank account.

I initially purchased a basic professional collab seat for myself, which rightfully cost me around $5 ($5.90 with tax) as shown in my historical May invoice in the Billing Overview screenshot. When June 4 came around, I expected a standard $5 renewal. Instead, I saw a sudden, massive jump to $40.16.

The Breakdown of the Issue:

  • Billing Overview screenshot: This shows my clean billing history. On May 4, 2026, I paid my regular $5.90 monthly invoice. But suddenly, on June 4, 2026, Figma slapped me with an overdue total of $40.16 without warning.

  • Invoice Details screenshot: This invoice itemization proves Figma upgraded me to a "1 Full seat" ($20.00) plus backdated "Seat updates" ($14.03) without my explicit consent. I never opted into a full design seat tier; I only wanted my single standard collaborator access. Worse yet, looking at this invoice, Figma is wrongly trying to renew my seat as a "Full seat" for the next month (June 4 to July 4) when I only ever opted for a collab seat initially. I never selected a full seat, and I JUST DO NOT WANT IT.

  • Payment Processing screenshot: When I saw the overdue notice, I clicked "Pay invoice" fully expecting a typical checkout review or secondary confirmation screen where I could audit the breakdown or cancel out. Instead, Figma immediately initiated the transaction directly to Stripe without any secondary authorization confirmation. It currently shows "Payment processing".

My Request to Figma Support:

I did not intend or authorize this direct payment, and I was given zero opportunity to dispute the sudden price increase or the forced seat upgrade before my card was automatically hit. This dark-UX pattern of processing large payments with a single click is incredibly deceptive.

Since the Payment Processing screenshot clearly shows the status is still Payment processing, I am requesting an immediate intervention from Figma support to cancel this transaction, cancel the unwanted full seat renewal, and cancel all my plans before these extra funds wrongly clear out of my account.

Please help me look into invoice #HRTAAHUU-0002.

Thank you.

3 replies

adamsmasher
Figmate
  • adamsmasher
  • Figmate
  • June 4, 2026

Hey, ​@Ajay Kudva. Thanks for your post - I can appreciate your frustration when you’re billed more than you expect.

 

From the screenshots attached, it does look like the newest invoice includes a pro-rated charge. You can click the Learn more link on the invoice for more info, though the most common cause is changing seat types like you mentioned (it can also happen if you add additional seats, though that would show on your invoice as such). From everything you’ve included you seem pretty comfortable in the billing section your account, but for reference for managing your seat we have a guide on managing billing for the Professional plan. I want to make sure you have all the info you need so you’re always up-to-date with what to expect with your billing.

 

Since we can’t assist with account-specific billing issues here in the forum, I found the ticket you submitted to us and flagged that to the team - it looks like you should be hearing back shortly. Thank you for your patience! Let me know if you have any other questions.

 

 

C

I’ve been having issues like this month after month. Paid services should never be automatically added without a user’s knowledge. Its honestly shocking that Figma chooses to have such a deceptive and predatory user experience.

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • June 26, 2026

Hey ​@Claire Jardin, I'm sorry to hear you've been running into billing issues repeatedly.

Seat changes on the Professional plan can sometimes trigger prorated charges, you can find a breakdown of how that works in our Understand charges on your account article.

That said, if you're seeing charges that don't line up with changes you've made, I'm not able to look into account-specific billing details here on the forum for security and privacy reasons, but our support team can. The best next step is to raise a support ticket directly at help.figma.com, they'll be able to review your account and invoices in full.

 

Let me know if there is anything else I can help with! 

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