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Question

Why don't work scroll up?

  • January 11, 2024
  • 3 replies
  • 184 views

in all drafts it works fine, but in one it opens in the middle and I can’t scroll to the top

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3 replies

y_toku
Figmate
  • Community Support
  • January 12, 2024

Hi there,

Thanks for reaching out. It sounds strange. It seems we don’t have a bug around this, could you please try troubleshooting with this help center article: https://help.figma.com/hc/en-us/articles/360040523973-Technical-troubleshooting-tips#Basic_Troubleshooting?

I hope it will work, but please let us know if the problem persists.

Thanks,
Toku


not work. It’s like the canvas is broken. It doesn’t matter where I come from (I tried from the application, browser and from different devices) the problem is the same


y_toku
Figmate
  • Community Support
  • January 16, 2024

Thanks for your reply. It seems our support team will need to investigate ‌your file, so could you please reach out to them’ via this form’ https://help.figma.com/hc/en-us/requests/new? Thanks for your patience.

Toku