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Ernesto_Sillas
Ernesto_Sillas
April 19, 2024
Question

Why are my prototypes so slow?

  • April 19, 2024
  • 1 reply
  • 233 views

The prototypes are agnostic of device, or browser, it is happening in different user’s computers and others who are viewing the Figma prototypes. This is happening for different prototype files regarless of size. Wondering if this is something Figma is experiencing lately.

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1 reply

Celine_
Figmate
Celine_
Community Support
April 22, 2024

Hey there, sorry to hear this is happening!
Does this happen in the app, in the browser, or both?

Can you please try clearing out your cache in the browser and Desktop app and check if this helps? You can follow these steps in this article (for Mac or Windows): here

Sometimes issues in the app may be caused by something stored in the Figma app cache. The restarting step usually helps to make sure that the cache is properly cleared before reinstalling the app.

If it still doesn’t help, I’d recommend you to reach out to our support team so they can investigate it further by filling the form: here
Please share a quick screen recording or supporting screenshots demonstrating the issue, and provide a direct link to the files in the form, and invite support-share@figma.com with “can edit” permission (from the file’s share settings) so the team can look into this further. This will not count towards your billing at all.

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