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When I download a design, I am receiving a "Decoding Failed"

  • May 10, 2023
  • 1 reply
  • 248 views

Hello,

I woke up this morning to not having the ability to open any download. The error I am receiving when opening the downloaded document is “Decoding Failed.” Can anyone help?

Thanks!

Best answer by djv

Hey @Kaena_Farmer,

Sorry to hear this is happening. It looks like you’re already in touch with our support team. Ryan replied to you a little over an hour ago, and he can continue to help you out there.

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1 reply

djv
Figmate
  • Community Support
  • 5237 replies
  • Answer
  • May 10, 2023

Hey @Kaena_Farmer,

Sorry to hear this is happening. It looks like you’re already in touch with our support team. Ryan replied to you a little over an hour ago, and he can continue to help you out there.