i was trying to open a prototype of a project, shared by a colleague, but prototype in not loading and is study in an endless loop, these are the errors i got in the dev tool for my browser, i am using Firefox browser and i have tried deleting all the cache and cookie, but it did not work.
Hey there! Sorry to hear this is happening.
To cover some basics, is this error happening for you in the desktop application or the browser? If it happens in the browser, are all browsers impacted?
As a first workaround, please ensure you have WebGL enabled as detailed in this article: Configure your browser for Figma
If your are still running into issues, our support team can investigate further your issue. Please reach out to them directly by filling out this form here.
Make also sure to use your Figma email account, and share your console log – you can follow the steps here:
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.