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Hi Figma Team,
 
 I opened the ticket below on 14 Aug 2025, but still not assigned to anyone and no one is responding on ticket. https://help.figma.com/hc/en-us/requests/1472069
I'm writing to you regarding my Figma Professional account. On August 14, 2025, while I was in the process of adjusting our seat count (reducing Full seats from 3 to 2 and removing the Developer seat from 1 to 0), the account was unexpectedly upgraded to the Organization plan.
 
This upgrade was unintentional, and an unanticipated charge was made to my credit card while settling a pending invoice. As we only require two Full seats, the Organization plan is not feasible for us.
 
I kindly request that the account be downgraded back to the Professional plan and that the excess amount charged be refunded. I have already submitted a ticket regarding this issue.
 

 

I appreciate your assistance and support.

Hi ​@Shashank Tripathi, thanks for reaching out! 

We’re not able to assist with account management or billing here on the forum, but thank you for providing your ticket number. It looks like you wrote in several times, so support had to merge all of your tickets in one (Ticket #1472069). I’ve escalated your ticket #1472069 on your behalf, and rest-assured, the team is reviewing it and will be in touch soon. 

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