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Question

Waiting for a Response from Figma Support Team for Over 3 Days

  • April 3, 2025
  • 1 reply
  • 54 views

mi283079

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Hello Figma Support Team,

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When I previously contacted your support team, I was informed:

โ€œPlease reply directly to this email. Even if this ticket is closed, replying to this ticket (email) will reopen it on our end, allowing us to review the previous ticket details. Therefore, please respond directly to this email.โ€

Following this guidance, I recently replied to the email. However, the ticket status remains โ€œsolved,โ€ the ticket is still closed, and I have not received a response.

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If my request has not been reviewed yet, I would appreciate it if you could check and reply to my email. Thank you for your time.

For reference, my main ticket IDs areย #1285247ย andย #1306379.

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This message has been translated using a translation tool.

This topic has been closed for replies.

1 reply

  • Figmate
  • April 3, 2025

โ€‹@mi283079ย ใ•ใ‚“ใ€ใ“ใ‚“ใซใกใฏ๏ผใŠๅ•ใ„ๅˆใ‚ใ›ใ„ใŸใ ใใ€ใ‚ใ‚ŠใŒใจใ†ใ”ใ–ใ„ใพใ™ใ€‚

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ใƒใ‚ฑใƒƒใƒˆ็•ชๅทใ‚’ใ”้€ฃ็ตกใ„ใŸใ ใๅคงๅค‰ๅŠฉใ‹ใ‚Šใพใ—ใŸใ€‚็ขบ่ชใ„ใŸใ—ใพใ—ใŸใจใ“ใ‚ใ€ๆ—ฅๆœฌ่ชžใงใฎใ‚ตใƒใƒผใƒˆใ‚’ใ”ๅธŒๆœ›ใจใฎใ“ใจใงใ—ใŸใฎใงใ€ๆ—ฅๆœฌ่ชžใงใ”ๆกˆๅ†…ใ•ใ›ใฆใ„ใŸใ ใใพใ™ใญใ€‚

ๆœฌใŠๅ•ใ„ๅˆใ‚ใ›ๅ†…ๅฎนใซใคใ„ใฆ้ฉๅˆ‡ใชใ‚ตใƒใƒผใƒˆใ‚’ใ”ๆไพ›ใงใใ‚‹ใ‚ˆใ†ใ€็งใฎๆ–นใงๆ–ฐใŸใซใƒใ‚ฑใƒƒใƒˆใ‚’ไฝœๆˆใ—ๅฐ‚้–€ใฎใ‚ตใƒใƒผใƒˆๆ‹…ๅฝ“่€…ใธใจใŠ็น‹ใŽใ„ใŸใ—ใพใ™ใ€‚

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ใ”ไธไพฟใ‚’ใŠใ‹ใ‘ใ—ใฆใ—ใพใ„ใ€ๅคงๅค‰็”ณใ—่จณใ”ใ–ใ„ใพใ›ใ‚“ใงใ—ใŸใ€‚ๆ‹…ๅฝ“่€…ใ‹ใ‚‰ใฎใ”้€ฃ็ตกใพใงใ€ไปŠใ—ใฐใ‚‰ใใŠๅพ…ใกใใ ใ•ใ„ใพใ›ใ€‚