Previously, videos would autoplay on it’s own and it seems like Figma pushed an update which allowed us to have more granular control i.e. autoplay/loop/sound But it seems like my video isn’t playing on presentation mode anymore irregardless of the video settings. After troubleshooting, I found that this is an issue with Figma Desktop App as the video plays as intended on browser. I have also updated my Figma Desktop App, restarted my computer etc but to no avail. Just wondering if i’m the only one going through this 😕

Aaron_Charles

New Member

Question

Video isn't playing on Figma Slides presentation mode on Desktop app but works on Browser?

Forum|Forum|2 years ago
July 26, 2024
16 replies
2810 views

Previously, videos would autoplay on it’s own and it seems like Figma pushed an update which allowed us to have more granular control i.e. autoplay/loop/sound
But it seems like my video isn’t playing on presentation mode anymore irregardless of the video settings.
After troubleshooting, I found that this is an issue with Figma Desktop App as the video plays as intended on browser.
I have also updated my Figma Desktop App, restarted my computer etc but to no avail.

Just wondering if i’m the only one going through this 😕

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D

daniela19

I am also experiencing this issue. After uploading a video into my shape as a fill, i cant even play the video in editor mode and am not able to click the “autoplay” button.

Dave_Rowley1

+1, also experiencing this issue. Have autoplay checked, the video works fine in native players.

Katlan_Henderson_OSV

+1, I’m experiencing the same thing. it was working fine a few days ago, now it’s not playing no matter what I do. Kinda hoping this is fixed ASAP since I started a deck in Figma slides and would like to present it soon.

Jon_Brennan1

New Participant

Did anyone get this to work yet? Only solution I can find is opening the deck in a browser window, having that browser window follow the presenter and just closing the audience view.

djv

Community Support

Hey All, thanks for flagging this and sorry for the trouble and lack of acknowledgement!

On July 18th, the Slides team launched the ability to click the right arrow to play videos. From what you’ve described, the issue is only happening in the desktop app? What OS are you using?

With a bit more context, I can flag this over to the Slides team to investigate.

Jon_Brennan1

New Participant

Yeah, this happens when presenting using the desktop app. I’m on macOS Sonoma 14.6, Figma Desktop version 124.3.1.

Videos never play in a Desktop app window/tab, even after clicking the right arrow, whether or not they’re set to Autoplay. This is the case whether you use Present or Present + Notes. GIFs do not have this issue.

However if you copy the presentation link and open it in a browser (I use Chrome), videos work as expected, no issues. I have a video set to Autoplay and it plays as soon as I land on the slide when viewed in Chrome. That’s not the case when presenting using the Desktop app.

Thanks in advance, would appreciate an urgent fix here to unblock upcoming presentations!

djv

Community Support

Thanks for the additional info and context, @Jon_Brennan1!

I’ve filed this as a bug with the Slides team to investigate and work on a fix.

djv

Community Support

Hey All,

The team started their investigation, and it’s worked so far as expected in the desktop app using .mov videos.

Is anyone still having issues? If so, what video types are you specifically having issue with? With more info, we’ll do our best to try to repro and work on a possible fix.