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Hi everyone,

I’m wondering if anyone has dealt with this before or has advice on the best way to get in touch with someone at Figma. 🙂

I’ve been trying for the past two weeks to set up my education account, but I haven’t received any response. Right now, Figma isn’t recognizing my @fsusd.org email as eligible for an education account. When I tried adding my students to my team, it only lets me create four projects, which means my students can’t make their own.

I couldn’t find a direct email or phone number on their website, so I’m stuck. Has anyone else experienced this? Do you know the best way to reach someone at Figma, or if there’s a specific contact for education accounts?

Thanks in advance for any help!

Hey ​@Ms Kile - sorry for the trouble! Can I get some info from you first?

We just recently implemented a new system for setting up education account, so I want to make sure you’re working with updated information. Were you having trouble running through the process outlined here? There’s a new process that requires identification through SheerID, and I think that’s where we need to start first.


I also saw your support emails that you filed already - I escalated them on my end, so you can receive additional support that’s specific to your education status. Lmk if you don’t hear back or still run into issues.

Hi! I did go through that process and it stated that my email was not recognized so I filled out the form. I have not heard back.

Gotcha - thanks for letting me know. I saw that one of our agents sent a response to you, but I wanted to drop an answer here too:

 

You can contact SheerID’s support team here: https://support.sheerid.com/en-US/help-center/contact-form

 

Apologies, but I’m unable to do more on my end when it comes to educator verification. I do I hope this was somewhat helpful in the meantime.

I used my .EDU email address, got the message:
 "We are unable to verify you at this time. If you believe you received this in error, please contact SheerID support."
No additional details. I contacted them and the response had it takes 3-5 days.

​@Some User You can rely on SheerID’s confirmation of the estimated window of response time. If you do not hear after that window has passed, let me know.

 

Thank you for your patience in the meantime!

​@Some User You can rely on SheerID’s confirmation of the estimated window of response time. If you do not hear after that window has passed, let me know.

 

 

Been 6 days. No answer.

​@Some User sorry about that. I checked with the education team to see what was happening. Based on what info I now have, can you try once more? It should then be auto-approved.

 

If you still can’t get access, please email education@figma.com

​@Some User sorry about that. I checked with the education team to see what was happening. Based on what info I now have, can you try once more? It should then be auto-approved.

thanks a lot! it works now!

Excellent! Thank you for confirming.

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