Urgent Refund Request for Accidental Annual Subscription

Hello,

I am requesting a full refund for the annual Figma Professional subscription that was charged to my account by mistake.

My intention was to subscribe on a monthly basis, but I accidentally selected the annual billing option. I canceled the subscription as soon as I realized the mistake and have not intended to commit to an annual plan.

I understand that Figma’s general policy states that subscription payments are non-refundable. However, this was clearly an accidental purchase, and I am asking that my case be reviewed as an exception.

I would like the annual charge to be reversed in full. I am still willing to continue using Figma under a monthly subscription, but I do not agree to the annual billing that was processed unintentionally.

Please escalate this request to the appropriate billing specialist and confirm whether a full refund can be issued.

Thank you for your prompt attention to this matter.

Best regards,
Krista