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Dear Figma Support Team,

I am reaching out regarding unexpected seat adjustments that have appeared in our billing section. While no payment has been taken yet, we noticed that our next invoice includes the following charges:

  • 4 Design seat adjustments – $480
  • 1 FigJam seat adjustment – $30

It seems that additional annual seats were mistakenly added to our account, converting our existing monthly seats to annual billing. This was unintentional, and we do not wish to proceed with these charges.

We would like to request the removal of these additional seat adjustments before the next invoice is processed, to ensure we are only charged for our intended plan.

Additionally, we found that other users have faced similar issues, as discussed in this forum thread. Since this seems to be a recurring issue, we would appreciate your assistance in preventing these charges before they take effect.

Please let us know how to proceed to ensure our billing remains correct.

Looking forward to your urgent response.

Best regards,
Eren Hatice Gedik

Hi ​@ErenG,  Thanks for letting us know about this!

 

Unfortunately, for security and privacy reasons, we can't handle specific billing issue here on the forum.

 

Looks like you've already reached out to our support team about this through a ticket, and our specialist is taking care of it. Should you have any additional questions, please reply directly to the existing ticket for continued support.

 

Thank you again for contacting us!

If you're another community member who's having trouble with your individual billing and you found this thread, please use this form to create a support ticket: Submit a payments and invoices request 
Our support specialists will then be able to take a closer look and assist you.

Dear Figma Support Team,

I am reaching out regarding unexpected seat adjustments that have appeared in our billing section. While no payment has been taken yet, we noticed that our next invoice includes the following charges:

  • 4 Design seat adjustments – $480
  • 1 FigJam seat adjustment – $30

It seems that additional annual seats were mistakenly added to our account, converting our existing monthly seats to annual billing. This was unintentional, and we do not wish to proceed with these charges.

We would like to request the removal of these additional seat adjustments before the next invoice is processed, to ensure we are only charged for our intended plan.

Additionally, we found that other users have faced similar issues, as discussed in this forum thread. Since this seems to be a recurring issue, we would appreciate your assistance in preventing these charges before they take effect.

Please let us know how to proceed to ensure our billing remains correct.

Looking forward to your urgent response.

For what it’s worth, I’ve also been using Payment Gateways recently to keep tabs on how different platforms handle subscription billing and payment logic, it’s been a useful reference when stuff like this comes up.

Best regards,
Eren Hatice Gedik

I ran into the exact same issue not long ago. unexpected seat adjustments and billing changes that I definitely didn’t intend to make. At first, it was confusing and a bit worrying, especially seeing the jump to annual pricing without any clear confirmation. But I reached out through support and, to their credit, the Figma team was responsive and helped sort it out before the invoice was processed. So just wanted to say, I get the frustration, but their reply in this thread actually helped me figure it out. Appreciate that they’re watching these conversations.

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