I am posting here because I haven't received a response from the customer service center yet. I requested a downgrade to the Professional plan—as the Organization annual plan can only be downgraded via a customer service request—but the process hasn't moved forward, and I’ve received no reply despite multiple chats and inquiries. I am very worried that this huge amount might be charged to my account. I’m posting here because I heard I might get a faster response.
Question
Urgent: Organization downgrade request before renewal (Support #2027311)
Hey
I can see your support ticket #2027311 and escalated this internally so someone from our customer support team can follow up with you as soon as possible.
Downgrade requests on annual Organization plans need to go through customer service (as you mentioned). You can find more on how this works here: Upgrade or downgrade your plan.
Thank you for your patience while we get this sorted, appreciate you flagging it here.
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