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  1. Hello everyone,

    I am facing a critical issue with a Figma file and I need urgent help. I was working on a project with a submission deadline today, and the file has gone missing.

    Here's what happened:

    1. I was working on a file using my work account (personal information redacted).

    2. I transferred the file's ownership to my personal account (personal information redacted).

    3. I then mistakenly deleted the file from the original work account.

    4. Now, the file is unavailable on both accounts.

    I have already tried checking the "Deleted" tab in both accounts, but the file is not there. I also contacted Figma Support, and they directed me to this forum since I am on a Student Plan.

    Here are the details of the file:

    • File Link: https://www.figma.com/file/RjIt6x4leMTizGCahOwlzt/Ideapeel_Homepage_Redesign_Subayel_Ahammed?fuid=1152840093237785823

    • Accounts Involved: personal information redacted and personal information redacted

    I am attaching a screenshot of the error message I am seeing. Any help or suggestions on how to recover this file would be highly appreciated.

    Thank you so much.

    personal information redacted

Hey ​@Subayel Ahmed — welcome to Figma Forum, I’m glad we connected. Sorry to hear about the trouble with this file. I’ve escalated your case to a team member who can take a closer look at your account settings.

Please check the email inbox linked to your Figma Forum account for a message from me with next steps. Your case number is: 1466495.

Thanks for your patience while we work to get this resolved. 💯


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