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Question

[UPDATE PAYMENT METHOD] "Your card does not support this type of purchase"

  • May 14, 2024
  • 1 reply
  • 406 views

mdmxapps

hello I am confused why when I want to change the type of payment using a credit card in Indonesia I get an error that says “Your card does not support this type of purchase”. Please help me thank you

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1 reply

Celine_
Figmate
  • Community Support
  • May 14, 2024

Hi @mdmxapps, welcome to the community!

Usually, when this issue happens, we recommend to contact the issuing bank for more information and to confirm this type of charge. Alternatively, you could try using a different card to make this purchase instead.

I’d also recommend you to reach out directly to the support team so they can check your recent payment attempt on our end by filling this form: here Hope this helps!