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Question

Unexpected Received


Z112

I received a payment that exceeded what I planned for. The plan I intended to purchase was just the Editor 1 seat. so i require a refund for 2 seat from 3 seat.

Gayani_S
Figmate
  • Community Support
  • December 2, 2024

Hi @Z112, thanks for reaching out. It sounds like there’s been some confusion with your billing, and I can understand how frustrating that must be.

Since you’re on the professional plan, here’s how Figma’s billing works with added seats: if an extra editor interacts with a Figma Design file or edits a FigJam file, they’ll count as an active editor and will be included in your monthly invoice. For annual plans, extra editors above your subscribed seat count will also trigger additional charges.

To avoid these charges, Figma only checks the number of active editors on your billing date each month. So, if you downgrade any extra editors to “Viewer - restricted” before that date, they won’t be included in the next invoice.

You can review your billed users on the “Members” tab of your team page:

Set the “Design role” or “FigJam role” filter to “Editors” or “All” to view who is currently counted as an editor.

Downgrade any extra editors to “Viewer - restricted” for both Design and FigJam roles if needed, as each editor role adds to the charge.

For step-by-step details, check out this resource: Manage team permissions

For more information, please check out these Help Center articles:

Please let me know if you have any further questions, happy to help clarify anything!


Z112
  • December 2, 2024

@Gayani_S I just realized this after the system had already deducted the payment. I have now downgraded the other editors, but I would like to request a refund for the part I did not intend to purchase.


Gayani_S
Figmate
  • Community Support
  • December 3, 2024

Hey @Z112, thanks for downgrading the extra editors. I’m unable to assist with billing issues directly here due to privacy and security reasons.

I’ve gone ahead and created a support ticket for you, your ticket number is #1192416. A member of our support team will get in touch with you as soon as possible to assist with your refund request. Typically, our support team responds within 24 hours, but please bear with us as there might be a slight delay due to higher contact volumes at the moment.

Thank you for your patience, and let me know if there’s anything else I can do to assist in the meantime!


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