Unexpected $433.92 annual renewal today for an inactive workspace — desperately hoping for help

Hi Figma team,

I’m posting here because I’m really hoping someone from the Figma team can help me with an unexpected annual renewal.

Today, I was charged $433.92 USD for the annual renewal of a Figma Professional workspace.

This workspace belonged to a work team that stopped actively using Figma around Aug 2026. When the team stopped using the workspace, I unfortunately forgot to downgrade the plan and check the billing status. Since we were no longer using it, I also completely forgot that the annual subscription was still active and set to renew.

I only realized this today when I saw the $433.92 charge.

I understand that it was my responsibility to downgrade the workspace earlier, and I’m not blaming Figma for the renewal. It was genuinely an oversight on my side.

However, $433.92 is a significant and unexpected expense for me, especially for a workspace that our team is no longer using. We have no intention of using the Professional plan for this new annual billing period.

The renewal was processed just today, October 3, and I’m reaching out immediately after noticing it. I sincerely hope Figma could consider my situation and make a one-time exception to cancel the renewed annual subscription and issue a refund.

I’ve also seen other community posts from users who experienced similar accidental annual renewals, where Figma Support was able to review their individual situations. That gave me some hope that my case could also be reviewed by the billing team.

I would be incredibly grateful if a Figma staff member here could help escalate my case to the appropriate Support/Billing team.

I’m happy to provide my invoice number, account email, or any other information privately if needed.

Thank you so much for taking the time to read this. I really appreciate any help you can provide.

[Invoice removed by moderator - 2026/10/03]