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Hi everyone,

As deadline for re-verifying our Education status (29 September) is coming up, I’m very worried our team may not complete it in time, which could impact ongoing design projects.

 

Our issue: VUS (Vietnam-USA Society English Centers) does not appear in the Vietnam academic institutions list during the SheerID verification step. Because of this, we cannot proceed with re-verification for Figma Education.

 

I submitted a support ticket to SheerID last week asking to have VUS added to the schools list. However, the response I received did not resolve the issue (screenshot attached).

SheerID Customer Support response

Has anyone faced a similar problem, or does anyone know the best way to resolve this quickly? Any advice or support would be greatly appreciated!

Many thanks,
Hung.

hi ​@Hung Ho -- happy to try and help as much as I can. First, I’m interpreting their message to you differently. I don’t think it’s necessarily that your school isn’t recognized as a valid institution, but more-so that they cannot verify you individually as a student/educator that attends that institution.

Have you (and your team members) tried creating a new ticket with SheerID that contains the information they requested at the end of their message? They requested a screenshot of your school’s student portal (that shows the school’s website) that includes your full name, school name, and current/valid date within the academic year.

This information is needed in order for them to move forward with the verification process. 

I know this may not be an ideal answer, but I can’t manually verify your education status on my end. SheerID must be the one to do so, as they are the ones who manage the requests. Please contact them again and provide the information they requested, and with any additional questions moving forward.

We are continuing to collect feedback on the verification process, and we are relaying the pain points you’ve run into with our education team. Thank you for your flexibility and understanding with us here on the forum.

 

 

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