hi ​@Hung Ho -- happy to try and help as much as I can. First, I’m interpreting their message to you differently. I don’t think it’s necessarily that your school isn’t recognized as a valid institution, but more-so that they cannot verify you individually as a student/educator that attends that institution.

Have you (and your team members) tried creating a new ticket with SheerID that contains the information they requested at the end of their message? They requested a screenshot of your school’s student portal (that shows the school’s website) that includes your full name, school name, and current/valid date within the academic year.

This information is needed in order for them to move forward with the verification process. 

I know this may not be an ideal answer, but I can’t manually verify your education status on my end. SheerID must be the one to do so, as they are the ones who manage the requests. Please contact them again and provide the information they requested, and with any additional questions moving forward.

We are continuing to collect feedback on the verification process, and we are relaying the pain points you’ve run into with our education team. Thank you for your flexibility and understanding with us here on the forum.

Even thoug it identified our institution, it is old name. We renamed 5 years ago,

When we tried to verify our school did not appear in selection for school even though some other schools from same country do appear in selection.

So our school should not be AFAIK exempt then. 

Would suggest at least prolong reregistration period, until stuff like this is resolved so it would not disrupt, learning process.

How im even supposed to start verification with them (sheer ID). They have worst ux i have experienced to date. Website is just joke, no search bar, u have to pick “deal” to start verifcation, instead to register right away. I can’t even find Figma there in alphabetical list. Am I stupid?

Hi ​@Juraj.E - I will check with our education team re: the name of your University to see if it can be reviewed and corrected. Can you confirm what the new name is? Is it supposed to be Škola umeleckého priemyslu (Trenčín)? Please correct me if that is not correct.

Additionally, Figma has extended a grace period for students and educators who are in the process of reverifying their education status.

What does this mean?

• You will not lose access to your account or files on September 29.
• To keep your access uninterrupted, please complete your reverification as soon as you’re able.

If you’ve already reached out to our team, rest assured that we’re working through requests as quickly as possible and will follow up with you directly.

Thanks for your patience while we work through a high volume of inquiries. We want to make sure coursework and project deadlines are not disrupted.

Hi,

It’s quite surprising and disheartening to hear that Figma extended a grace period for users in the process of re-verifying their Education status, yet in our case we received no notice of such an extension at all ☹️

As a result, we had to temporarily purchase some full-seat licenses for our educators and designers to avoid interruptions to our ongoing projects - something we had hoped the Education plan would continue to support.

We are still awaiting a concrete response from the Figma Education team specific to our case. Given the urgency of our deadlines and the disruption this situation has caused, we kindly ask for clearer communication and a practical resolution, rather than leaving institutions like ours in uncertainty.

Thanks :(

Hi ​@Hung Ho - I see where you’re coming from, and I apologize for how this played out. Based on your message, I believe you fell into a period of time before our grace period, and you wanted to ensure your continued access. I have asked our education team to reopen and review your case specifically.

This is now in action. I can’t guarantee the exact time, but rest assured that someone will be touching base via email again.

Thank you for understanding and patience.

We’ve also faced the same issue, no help from sheer id.