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Hi everyone,

 

We’ve been trying to publish an update to our plugin Lokaliser but have been blocked by the following message:

“We detected a change to your account details. Please contact support@figma.com to proceed.”

We reached out to Figma Support nearly 3 days ago, followed up twice, but unfortunately haven’t received any response.

This update is critical for our users, and we’re currently stuck with no way to push the fix live.

 

Has anyone experienced this issue before?

Any advice or visibility into how long plugin support usually takes to respond?

Would really appreciate any help or if someone from the Figma team can take a look.

Thanks so much,

Lokaliser.io

Hi ​@Lokaliser.io,

 

I understand that you’re having trouble publishing your plugin due to account changes.

 

Sorry to hear that you haven’t received a response within the expected timeframe after reaching out to Support.

I can see that you already have an active conversation open in your support ticket, so things should be moving forward soon.

I’ll go ahead and close this topic for now, but if anything else comes up related to this issue, please continue the conversation via your existing support ticket(#1547122).
If you have any other questions outside of this topic, feel free to create a new post.

 

For anyone else experiencing a similar situation and needing help, please contact our team through this secure form: Submit a request

 

Thanks,

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