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Question

Unable to place images using both cmd+shift+k and copy/paste

  • July 28, 2023
  • 1 reply
  • 271 views

Olivia_Gale

Everytime I try to drop images into a figjam board they load for awhile and then only display the image tool bar without any image displayed.
Screen Shot 2023-07-27 at 5.13.31 PM

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1 reply

Ryan_52
Figmate
  • Technical Quality Specialist
  • 382 replies
  • July 29, 2023

Hi @Olivia_Gale are you seeing this for just this FigJam file or for new files created in Drafts as well?

Can you try from another browser to see if that help improve anything. I would also suggest trying from another network as well such as a mobile hotspot.

If you are still experiencing an issue, please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

Be sure to include the file link, a video of the issue you are seeing and also share the file with support-share@figma.com so they can take a closer look.


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