Hi Axel, sorry for the frustration here! I completely understand how important it is to access past billing records for accounting purposes, and I can see how the recent design changes may have made things more confusing.

You’re right that access to billing history is restricted once a team is downgraded to the Starter plan, as the admin console is no longer available. This is because Starter plan doesn’t have billing features to manage. That said, we’d still be happy to help retrieve the invoice you're looking for.

I can see you've already reached out to the support team, and I’ve gone ahead and escalated your ticket internally.

Thank you for your patience in the meantime!

Oh great, now I get an answer straight from ChatGPT (or at least is reads like the slop it would spit). I’ve already contacted the support and they answered me, thanks.

Got it, Axel. To clarify, this is me personally following up your case, not AI. Since you’ve already gotten the invoice from support, I’ll step back now.

Thanks again for sharing your feedback on the billing flow, and I’m sorry for the hassle!