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Raipurian
Raipurian
September 6, 2024
Question

Unable to contact the sales team. Does they even exist?

  • September 6, 2024
  • 1 reply
  • 201 views

I’ve been trying to contact Figma’s sales team since yesterday regarding unexpected charges and deductions for the premium plan. Despite multiple attempts, I haven’t received any callbacks or emails from their sales or support teams. Every time I call, I’m instructed to press 2 to connect, but when I do, I get an ‘invalid selection, please try again’ message. Is anyone else experiencing this issue? Does Figma’s sales team even exist?

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    1 reply

    Celine_
    Figmate
    Celine_
    Community Support
    September 6, 2024

    Hey there, welcome to the community and sorry to hear you are having unexpected charges with your billing! This usually happens because there are added seats outside the original annual agreement. More information here.

    I found your ticket in our system and I can promise you that you’re not being ignored, we just haven’t gotten to your ticket yet. I’ve gone ahead and left a note on it and you should hopefully receive a response soon. Thanks for your patience in the meantime 🙏

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