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Abhishek Tailor
New Member
November 10, 2025
Question

Unable to change email - old company email suspended

  • November 10, 2025
  • 12 replies
  • 413 views

Hello Figma Team / Community,

I’m facing an issue accessing my Figma account.

I originally signed up using my previous company’s Google account (which is now suspended because the company has shut down). As a result, I no longer have access to that email address and can’t receive password reset or verification links.

Now I’m stuck because:

  • Figma only allows email changes through confirmation on the old (suspended) address.

  • Support replies are also being sent to that same old email, so I can’t see any responses.

I still have full proof of ownership of the account (workspace name and other info).
Could someone from the Figma team please contact me privately so I can verify my identity and update my account to a new email?

(For privacy reasons, I’m not sharing my old or new email publicly, but I can provide both directly to the support team.)

Thank you for your help! 🙏

This topic has been closed for replies.

12 replies

Nayanish D
New Member
January 15, 2026

Hi Figma Team,
 

I’m facing the same issue with my Figma account. 
I signed up using my an company email address but that particular email address is no longer active. Due to which I cannot access my account. I have multiple active projects within my account. 

And I cannot receive any communications on that email address from support since email address no longer exists. But I’m still being billed on the previous email address although it is inactive.

I would like to transfer my Figma account from that email address to another email address.
I have already raised a support request ticket #1688938

Kindly help to resolve this issue.

 

Gayani_S
Figmate
Community Support
January 15, 2026

Hey ​@Nayanish D, thanks for flagging this! I can see that the team followed up on your ticket (#1688938) with support. Please take a look when you have a moment.  

 

Let me know if there is anything else I can help out with!