Skip to main content
Legna-
New Member
Apr 12, 2025 7:58 AM UTC
Question

Unable to access this link

I can't access all the links of figma. It says "This website cannot be accessed". I need to open a VPN to access it normally, but other colleagues of mine can access it normally. The computer has been restarted and the network is normal. I don't know why I can't access it. I want to ask if anyone has this problem and how to solve it?Thank you!

 

This topic has been closed for replies.

6 replies

Shen Lee Design
New Member
Apr 12, 2025 4:07 PM UTC

Hi! You might want to check if the file access settings have changed, sometimes the file owner may have updated the sharing permissions.

Also, this could be due to a browser cookie or session issue. Try the following:

  • Clear your browser cookies, or open the link in Incognito/Private Mode.

  • Make sure you're logged into the correct Figma account (especially if you have more than one).

  • If it still doesn’t work, you may want to ask the file owner to double-check the sharing settings and resend the link.

Hope this helps!

 

Happy Design!
Legna-
Legna-Author
New Member
Apr 14, 2025 6:23 AM UTC

Hello, thank you very much for your answer, but now I can’t even access “www.figma.com”. All links related to figma, without a VPN, all show that the website cannot be accessed.

y_toku
Figmate
Community Support
Apr 14, 2025 7:31 AM UTC

Hi ​@Legna- 

 

Could you check the troubleshooting guide, especially for the networking setting here: https://help.figma.com/hc/en-us/articles/360040523973-Troubleshooting-checklist#h_01HY19FT6SN32QDSNB3RV1SE50? 

 

If the issue still continues, could you reach out directly to the support team with a copy of your file link: https://help.figma.com/hc/en-us/requests/new?

 

Thanks!
Toku

Legna-
Legna-Author
New Member
Apr 15, 2025 2:55 AM UTC

The problem has been solved, thank you everyone!

  

 

Legna-
Legna-Author
New Member
Apr 15, 2025 2:56 AM UTC

 

Legna-
Legna-Author
New Member
Apr 15, 2025 3:00 AM UTC

Hi ​@Legna- 

 

Could you check the troubleshooting guide, especially for the networking setting here: https://help.figma.com/hc/en-us/articles/360040523973-Troubleshooting-checklist#h_01HY19FT6SN32QDSNB3RV1SE50? 

 

If the issue still continues, could you reach out directly to the support team with a copy of your file link: https://help.figma.com/hc/en-us/requests/new?

 

Thanks!
Toku

Thank you, the problem has been solved!