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Question

Unable to Access Paid Figma Account Due to Deleted University Email Account & 2FA Lock

  • December 19, 2025
  • 3 replies
  • 21 views
Tudor Cora

Hi Figma team,

I am writing because I am unable to access my Figma account and have not received a resolution through support.

My account was registered using my university email (redacted by the moderator due to PII), which has since been permanently deleted by my university. As a result, I cannot complete the two-step verification process, and I am fully locked out of my account.

This is a paid account, and I opened a support ticket approximately two weeks ago, but I have not received any response or progress.

I can prove ownership of the account, including:

  • Forwarded emails previously received on the account

  • Payment records from my bank showing recurring Figma charges

I would greatly appreciate assistance with either:

  • Regaining access to the account by disabling the 2FA

  • Updating the account email address from your side so I can log in again

Please let me know what information you need from me to proceed. I am happy to provide any verification required.

Thank you for your time and support.

Best regards,
Tudor

3 replies

Celine_
Figmate
  • Celine_
  • Community Support
  • December 19, 2025

Hey Tudor, thanks for reaching out on the Figma Forum.

I can see on our end that a support agent replied to tuxxxxra@hxa.xl on December 2. Since you mentioned that this email address has been deleted, that’s likely why you didn’t receive our message.

Could you please send me a DM with the email address we should use to reach you? I’ll follow up on your ticket so you can continue the verification process directly with the support agent.

As a reminder, for privacy and security reasons, we’re not able to handle account-related issues directly in the Forum. Thanks for your understanding!

    Tudor Cora
    • Tudor Cora
    • Author
    • New Member
    • December 29, 2025

    Hi Celine,

     

    What's happening with my ticket?

    I haven't heard from you guys since you messaged me on the forum thread.

     

    Best,

    Tudor

    ksn
    Figmate
    • ksn
    • Community Support
    • December 29, 2025

    Hi ​@Tudor Cora - I took a look, and I see that an agent reached out to you on both December 2 when you first wrote in about your lost account access, and then again on December 24th. It looks like you’re not receiving these messages.

    Do you happen to have emails from t*****@hva.nl forwarded to the new email address?

    If so, do you have another contact email address we can reach you at? If so, please PM it to me.
     

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