Добрый день! Очень нужна помощь, участник с правом на просмотр каким-то образом удалил файл. У него платная версия фигмы, у меня бесплатная, не знаю влияет ли это как-то, но я не могу найти файл у себя в удаленных, зато этот файл есть в удаленных у него. Он не может восстановить файл, есть только опция “Duplicate to Drafts” при нажатии на которую выходит сообщение об ошибке “You do not have permission to duplicate this file”. Может кто-то сталкивался с похожей проблемой? Файл важный, но мы не можем его восстановить
Question
Участник с правом на просмотр удалил файл
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Hi @foxydoxy.design , Thank you for reaching out with your concern. I understand how important this issue is for you.
Typically, anyone with edit access to a file has the capability to delete or restore it for all collaborators. Additionally, anyone with either edit or view access can duplicate deleted files to their drafts. : Delete and Restore Files
If the file appears in the Deleted tab but there’s an error when trying to “Duplicate to Drafts” we might need to examine the current state of the file more closely.
Would it be possible for you to ask those who can see the deleted file in their deleted tab to contact our support ticket from this link? : https://help.figma.com/hc/en-us/requests/new
When contacting our support team, please make sure to provide the following information:
- Please use Figma account email address.
- Share the name of the file
- Brief video recording of the issue would be helpful - please include the entire screen
This would greatly assist our support team in addressing the issue.
I hope this helps! If there’s anything I misunderstood, please let us know.
Additionally, if anyone from our community has further suggestions or insights, feel free to share them here.
Thanks again for reaching out.
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