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Jul 24, 2024 5:30 AM UTC
Question

Trying to get a response from the sales team

Hi all,
I’ve tried reaching out to the Figma sales team multiple times over the past few months, but so far, I haven’t received any replies. To be honest, I’m not even sure if my inquiry has been logged successfully. Our team is very keen to book a session to learn about the Professional and Organisation plans to determine the best option for us moving forward. Can someone please help? As it’s been months, we really need this to be sorted out as soon as possible.

Many thanks,
Jannie

This topic has been closed for replies.

19 replies

Aug 5, 2024 12:32 AM UTC

Organization, I believe.

xxx or xxx

Please put me in touch with someone. Thank you.

Gayani_S
Figmate
Community Support
Aug 5, 2024 4:13 PM UTC

Hey @Ariane, thanks for getting back! I’ve removed your email address as this is a public space.
I’ve just escalated this internally. I will get back to you asap.

Appreciate your patience in the meantime!

Gayani_S
Figmate
Community Support
Aug 14, 2024 12:28 PM UTC

Hey @Ariane, just wanted to let you know I’ve forwarded this to the team and someone should have been in touch with you already. Let me know if there is anything else I can help with.

Thanks,
Gayani

josuerojas
Aug 14, 2024 2:58 PM UTC

I have reached out to sales using their email form several times also. My company wants to use Figma but need an official invoice and you would think sales would want to make a sale but its been quiet for weeks now.

Gayani_S
Figmate
Community Support
Aug 15, 2024 8:00 AM UTC

Hey @josuerojas, apologies that you haven’t heard back from our sales team yet. And I do understand your frustration, but I’d like to help! Could you please send me a DM your email address and confirm if you were reaching out to sales regarding our Organization plan?

Thanks in advance!

josuerojas
Aug 15, 2024 4:04 PM UTC

I cant seem to figure out how to DM you

Gayani_S
Figmate
Community Support
Aug 16, 2024 10:40 AM UTC

Hey @josuerojas, I’ve just send you a message via DM. You’ll get a notification and can open the message from there.

Dito_Khoirol_Huda
Sep 18, 2024 5:34 AM UTC

I have reached out to sales using their email form several times also. My company wants to use Figma but need an official invoice and you would think sales would want to make a sale but its been quiet for months now 😡

Gayani_S
Figmate
Community Support
Sep 18, 2024 2:03 PM UTC

Hey @Dito_Khoirol_Huda, apologies that you haven’t heard from our sales team yet. I understand your frustration. I can escalate this internally with the team. I’m going to DM you so you can provide me your email address.

Let me sort this out asap for you!