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Alexander_Goleschuk
Alexander_Goleschuk
June 14, 2022
Question

Troubles with Figma Agent

  • June 14, 2022
  • 13 replies
  • 6406 views

Hi community!
I have a problem with FigmaAgent on my browser Figma, it doesnt get my local fonts. But if I install the old version of Figma Font Helper, all fonts will work again, but then it is automatically updated to FigmaAgent and the fonts stop working.

Windows 10
Chrome browser

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    13 replies

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    djv
    Figmate
    djv
    Community Support
    July 25, 2024

    Thanks for the info, @SUBSAHARXN!

    Can you try clearing your browser and/or desktop app cache to see if that helps at all? And have you restarted your computer after re-installing your fonts?

    Here’s how to clear the desktop app cache on Windows:

    1. Close the Figma desktop app
    2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
    3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
    4. Launch the desktop app again
    SUBSAHARXN
    SUBSAHARXN
    New Participant
    July 26, 2024

    I’m so sorry for the late reply @dvaliao. Clearing the desktop app cache solved the problem for the desktop app! But I’m still having issues with assessing local fonts on
    the web version of Figma. Thank you for your support!

    djv
    Figmate
    djv
    Community Support
    July 26, 2024

    Glad to hear that, @SUBSAHARXN!

    It looks like Gayani created a ticket (#1076954) for you. Our support team will reach out directly to continue to troubleshoot from here.

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