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Question

Transfer Pro account to Org account

  • March 11, 2026
  • 2 replies
  • 31 views
Steph Nicola

Hi Figma team,

We upgraded to a Org plan from a Pro plan last week.

I submitted a ticket last week to Figma about guidance on how to transfer the entire account (users and content) to the new plan but I haven’t heard back from anyone.

We’ve been billed annually for the new Org plan and an invoice was issued.

Our old Pro plan will automatically renew on 24 March and I am concerned that we will end up double-paying.

I have looked the KB articles and I have asked our users to backup their content but I need support and guidance from the support team to ensure it goes as smoothly as possible.

Can someone please escalate this urgently?

#1780716

#1786242

Any help would be greatly appreciated!

    2 replies

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • March 11, 2026

    Hi ​@Steph Nicola — Celyn from Figma Community Support here. Thanks for reaching out and for sharing all the context.

    I’m sorry you haven’t heard back yet, and I understand the urgency with the Org plan already invoiced and the Pro plan set to renew soon.

    It’s great that you’ve reviewed the Help Center articles and had your users back up their content. I understand you’re now looking for direct guidance on transferring your users and content to the new Organization plan to ensure everything transitions smoothly.

    I’ve located both of your tickets (#1780716 and #1786242), and I can confirm the team is reviewing them. I’ve also escalated this internally to help move things along.

    Thanks for your patience in the meantime — please keep an eye on your inbox, as someone should be in touch shortly with next steps 🙌

      Steph Nicola
      • Steph Nicola
      • Author
      • New Member
      • March 12, 2026

      Thank you Celyn, someone reached out to help with this :)

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