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Question

Transfer ownership of folder failed

  • August 4, 2026
  • 3 replies
  • 15 views
emmabgray

I’m on Starter and trying to use Transfer from a workspace that still shows All projects to a destination team on Professional that shows All folders. The destination URL validates and shows verified, but after I select Request transfer, I get: ‘You cannot transfer to this organization at this moment. Please contact support for more details.’ The item contains three design files, and this happens in the browser and the desktop app.

    3 replies

    Jaycee Lewis
    Figmate

    Hi, ​@emmabgray 👋 Thanks for your post. Your next best step is to click the link in that warning message and follow up with support directly. Once you do that, you are welcome to share the ticket ID here and I’ll be happy to keep an eye on things while its open. If you don’t see a link or an email address to contact, please add a screenshot of the full message (not zoomed-in) so we can take a look. Talk soon — Jaycee

    emmabgray
    • emmabgray
    • Author
    • New Member
    • August 4, 2026

    Hi ​@Jaycee Lewis Thank you! Here is the error message I see

     

    Jaycee Lewis
    Figmate

    Hi ​@emmabgray 👋 Thank you very much. I opened a support ticket for you. The ID 2051275 is and the subject line is Transfer to organization fails: "You cannot transfer to this organization at this moment". Please check your email inbox (spam folder too) for the ticket and the follow up requests I included to help support with your case. Thanks! — Jaycee

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