Hi, I subscribed to a FULL seat account on May 19th with the [email redacted by forum moderator to remove PII], and then I contacted you to cancel my payment information and auto-renewal. The platform replied that my payment card information and auto-renewal had been canceled. Currently, the auto-renewal is canceled, but between May 19 and June 19, some team members added paid seats themselves: two FULL seats and one developer seat. As a result, on June 20, I was charged for these four seats, along with the fees for these four seats from June 19 to July 19. I really don't need this many seats now; I only need an extra FULL seat. Could you cancel the other FULL seat and the developer seat for me? Also, can you explain why last month you told me that my linked credit card was canceled, but this month my payment card was still used?
The payment card linked to my account and cancel one full and developer seat
Hey ​
To give you a bit of context on what happened with the seats: on the Professional plan, when additional paid seats are added during your billing term, Figma bills those on a separate monthly subscription on top of your main plan. That's most likely what generated the June 20 charge for the extra Full and Dev seats your team members added. Going forward, it's worth reviewing your seat approval settings, you can find those under Admin > Settings > Billing > Seat approval settings. So you have more control over whether seat requests need manual approval before they're added.Â
That said, everything else you've raised, the unexpected charge, the seats you'd like removed, and the question about your payment card  needs to be handled directly by our support team. The forum isn't the right place for us to access or discuss account-specific billing details, and we want to make sure your information stays secure.
Please reach out via the Help widget inside Figma, or submit a request through Figma Support and the team will be able to look into your invoices and account history properly.
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Hope this helps!Â
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