I just opened the file I edited last night in Figma and found that it was mysteriously deleted or moved. Could I ask the staff to help me retrieve the file? Here is the link to my file. It's really an important file. Please help me get it back!
https://www.figma.com/design/3ujhuyYU0689tCxeSMe2YP/Untitled?node-id=0-1&t=5vAOSGvpks4qruLx-0
(Screenshots redacted by the moderator due to PII)
Hi ​
Just a heads up that I've gone ahead and redacted your screenshot to help protect your privacy, as it contained your email addresses.
I'm sorry to hear this happened, especially since it's an important file. I can see you've already reached out to Support - since your request was sent from a different email address, could you please submit a new request using the email address associated with your Figma account? This will help the team verify ownership of the file and investigate what happened. If you're able to reference your original request in the new submission, that would be helpful as well.
Once you've done that, feel free to share your new support ticket number here and I'll be happy to help increase its visibility with the team.
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