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AOSH
AOSH
May 6, 2024
Question

The file was deleted by the team, is it lost?

  • May 6, 2024
  • 1 reply
  • 141 views

My account was removed from the team by my former company, and the files are also lost. Is there any way to get official help to retrieve them? These are my own files and do not involve any confidential company information.

This topic has been closed for replies.

1 reply

Figmate
Junko3
Figmate
May 8, 2024

Hi @AOSH, Thanks for reaching out about this.

If I understand correctly, you were removed from your former company’s team and as a result, you no longer have access to the files within that team. Is that correct?

In situations like these, due to security and privacy concern and potential billing issues, we are unable assist with accessing the files, even if they do not contain confidential information.

We recommend reaching out to the admin of your former company’s team and requesting their assistance to retrieve those files. If necessary, the admin can then contact our support team for further help.

I hope this clarifies the situation. If there’s anything I misunderstood, please let me know.

Thank you,

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